Shipping & Delivery
Before you place your order, we recommend taking a moment to check the space where the furniture will go. Each product page includes exact measurements—width, depth, and height. The easiest way to plan is by marking the area on your floor using tape or paper, just to see how the piece will fit
Make sure there's room for movement around it and that it won' t block doors, windows, or wall fixtures. For items with doors or drawers, check there's enough space for them to open comfortably
Solid wood furniture can be large and heavy. Please double-check that your item can pass through doorways, hallways, lifts, or staircases in your home. Measure the height and width of these access points and compare them with the product's size.
If you live in an apartment or have tight stairways, we recommend planning ahead so there are no surprises on delivery day.
We ship across multiple cities in India using trusted logistics partners. While they usually try to call before delivery, we can't always guarantee it. You'll receive tracking details once your order is dispatched so you can stay updated.
If you're not available on the delivery day, just let us know in advance at urbanfryhome@gmail.com.comand we'll help reschedule. Always ensure that your address, contact number, and pin code are correct at checkout for smooth coordination.
Furniture is delivered to the building entrance or ground floor. If there's a working lift and the item fits, the delivery person may bring it up to your floor, but this isn't a guaranteed service. Delivery personnel are not required to carry furniture up staircases, so please arrange extra help if needed.
Also note: Our delivery team is not responsible for opening the packaging or waiting while you inspect the product
If you notice that the outer packaging is torn or damaged at the time of delivery, please click clear photos immediately and make a note of it with the delivery person. Then share the pictures and order details with us at urbanfryhome@gmail.com within 24 hours.
Once you open the package, please inspect the product carefully. If there's any issue, report it to us as soon as possible so we can assist you quickly.
For customers in Delhi NCR and other major metro cities, we providefree installation support at the time of delivery
For other cities, we do not currently offer installation services. However, all our products are designed with simple, self-installable steps. You'll find it easy to assemble with basic tools—and if needed, a local carpenter can help complete the setup in minutes.